Yes, it is possible. All customers will be refunded 100% of the money. PetsLoveThat.com does not transfer any money to a bank account if the amount is up to $52. In that case, the refund is deposited directly into the customer’s wallet and he/she will get special discounts with coupons. The customer can use this credit at any time. For all other amounts, PetsLoveThat will deposit the money in the wallet for a period of 15 days, during which time the customer can decide whether to use it or not. Then, PetsLoveThat will transfer the money. If Paypal is used, PetsLoveThat will refund by Paypal. Otherwise, PetsLoveThat will use STRIPE. Please, continue reading.
30 days (1 month) after purchasing. For products damaged during shipping, please send a proof no more than 2 days after you received them.
It depends. You have to send us a proof of damage of the product at the moment you received it. We are not responsible for colors, sizes, or bad decisions. In order to help you, we have a Chatbot open. Use it before buying! We serve in three languages: English, French and Spanish and our service is 100% neutre. So to answer the question, NO for colors, sizes. YES if you received a damaged product during shipping.
First, You don’t need to return the product. Just send a proof. Second, if PetsLoveThat.com needs, you send the product back for a refund, YES, you will pay the shipping.
No, the product must have the receipt on the packaging
No, every product must come back on its original packaging and with the receipt.
Yes, if you can prove that you received them damaged. For more information on accepted proofs, please contact our Customer Service. You can use the chatbot or write an email using the Contact Page for Assistance.
No, they are not notified. But you can reach us to know the status. Verify with your bank or your Paypal account then.
On contact us page select sales department. We have a chatbot open from 07:00 – 22:00 (Eastern Time). Even if our site is in English, our staff can answer in French and Spanish too.
If PetsLoveThat.com ask you to return an item, you have 15 days.
Always Sealed. Keep the receipt.
PetsLoveThat.com does not transfer any money to a bank account if the amount is up to $52. In that case, the refund is deposited directly into the customer’s wallet and get special discounts with coupons. The customer can use this credit at any time. For all other amounts, PetsLoveThat will deposit the money in the wallet for a period of 15 days, during which time the customer can decide whether to use it or not. Then, PetsLoveThat will transfer the money. If Paypal is used, PetsLoveThat will refund by Paypal. Otherwise, PetsLoveThat will use STRIPE. Please, continue reading.
If you changed your mind about models, colors or sizes after shopping, WE DO NOT ACCEPT returns or refunds. We package items against shocks or any damage.
If you received a product damaged, It is the only way to claim for a refund.
In addition, no exchanges are accepted.
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